1.
Your Customer Satisfaction is GUARANTEED!
The Indoor Outdoor Store guarantees all of our products against defects
in workmanship and materials. Contact us by email at
contact_us@indooroutdoorstore.com
or customer service by phone at
(800) 613-6209 to discuss product guarantees. Any defective parts, as
determined by us, will be replaced without cost to you!.
If you have additional questions about how we GUARANTEE your
satisfaction, see our
Return Policy below!
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2.
Return
and Exchange Policy
We understand that sometimes you may need to return your product due to
unforeseen circumstances or perhaps you just changed your mind. That's
OKAY at The Indoor Outdoor Store! See our
Return Policy
for details!
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3.
Contacting Us
Low prices, a 100% secure, and hacker free shopping cart, and a great
return policy wouldn't make our customer service top notch without a Toll
Free way to talk with us! Call us ANYTIME : 1-800-613-6209. You
can also
e-mail or snail mail us with your questions.
Marketing -
marketing@indooroutdoorstore.com
Comments -
comments@indooroutdoorstore.com
Link To Us -
link_to_us@indooroutdoorstore.com
Corporate Headquarters
(800)613-6209
2475 Martins Run
Tavares, FL 32778
We love speaking with our shoppers but if for some reason we miss your
call, we will return the call ASAP! Thank you for letting us serve
you!
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4.
Security/Privacy
DON'T TRUST YOUR PRIVATE INFORMATION TO JUST ANYBODY! Our Secure
Shopping Cart is hosted by YAHOO! to ensure that your credit card
information is handled by an encrypted secure server connection. Your
privacy is also respected by IndoorOutdoorStore.com. We do not sell or
otherwise divulge information on our customers to outside parties.
Please see our
Comments -
Privacy Policy for details!
Shopping on the internet is quite safe if you are using a secure
browser. Following are several ways to tell if your connection is secure
(meaning only you and the merchant can view your payment information):
- Look for a URL that begins with https:// (the s at the end
stands for secure!). This will only appear when you click the button to
"Submit" your credit card information.
- Look for the words "Secure Sockets Layer" (SSL).
- Look for the "Lock" or "Key" at the bottom of your browser
window from within your shopping cart!
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5.
Payment
Information
For your convenience, we accept the following methods of payment:
 |
|
 |
| Paypal |
|
A MEX -
Master Card - Visa - Discover |
| |
|
|
| If you are paying by
Check or Money Order please call us Toll Free at (800)
613-6209 for instructions on placing your order. |
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6.
Shipping
Most IndoorOutdoorStore shipments are delivered by Fed-EX
or UPS ground, which normally takes 5-9 business days or
less for delivery (larger shipments may require Motor Freight). All shipments require a physical
address (we cannot ship to a PO box number) and a phone number, which the
carrier can call if they have a delivery problem or questions. Items damaged
in shipment will be replaced at no cost to you. See our
Shipping Policy
for details.
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7.
Why Shop Online?
- GAS PRICES, GAS PRICES, GAS PRICES! - Don't pay today's high price of
Gas when you can get faster, better, and more personal and private service
from your own home!
- Cheaper Prices! - Who wants to pay today's high retail prices?
Our relationship with top quality suppliers and low overhead allow us to
pass on near wholesale prices to you!
- No Sales Tax (Florida Residents are required to pay Sales Tax) - If
you live outside the State of Florida, you are eligible to receive no
sales tax applied to your order! No Sales Tax on Furniture Items
amounts to possibly Hundreds of dollars in savings!
- Less Paper Work - Browse our site, select your item, check out using
our Secure Server hosted by YAHOO!, then wait for your new product to
arrive...THAT'S IT!
- Bottom Line - Lower prices, more convenient, saves time, and did we
mention Lower Prices?
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8. Why do some
products have a "Preassembled" Option and others don't?
The Indoor Outdoor Store believes that you should have more choices; so,
on several of our items we've made it possible for you to
choose whether you want your product to arrive "preassembled" or
"unassembled". (Please note that even preassembled products may
require slight assembly). For an extra charge the products with the
assembly option will be shipped mostly preassembled to your home making it
that much easier for you to begin enjoying your new product. Or for
those who wish to assemble the products themselves we will ship you all of
the parts and pieces along with detailed instructions so that you may
assemble your new product to suit your needs! It's that simple!
For more information please see our
KIT options for details.
*Unless otherwise noted, if the product you are looking at has no
assembly options to choose from, it will arrive assembled.
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9.
How can I have my
comments posted in your testimonial section?
There are few things we love more than hearing how pleased our customers
are with our hard work and quality products! Of course we're hear if
you have something that we could have done better, and we NEED to hear about
it, BUT we also love hearing how we've made your shopping experience a
pleasant one! It's super easy to have your very own comments placed
LIVE on our website! Simply
email us,
Call us, or write us a letter to let us
know how we've done, and with your permission, we'll post it live on our
site! That's it!
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